Customer Service Representative, Latvian Speaker
Core
Provide customer support for Dexcom's continuous glucose monitoring (CGM) technology, assisting patients and partners with product inquiries, e-commerce platform usage, and post-purchase support via phone, email, and social media.
Role type
Customer Service Representative (Latvian Speaker)
Builds
High-quality customer experience for Dexcom patients and partners across Europe, Middle East, and Africa
Domain
Medical Technology / Consumer Health
Deliverable
client delivery
Required skills
Fluent in English and Latvian, troubleshooting, problem-solving, documentation, Microsoft Office (Word, Excel, Outlook, Teams), verbal and written communication
Preferred skills
Previous experience in Operations or Customer Support
Technologies
Microsoft Word, Excel, Outlook, Teams, e-commerce platform
Responsibilities
Answer incoming and place outbound calls, respond to emails and social media requests, document correspondence, provide guidance on product offerings and platform usage, troubleshoot patient and partner issues
Seniority
Mid-level (2-4 years experience)