Product Support Representative, English Speaker
Core
Provide technical support to English-speaking users via phone, email, and web forms for Dexcom's continuous glucose monitoring (CGM) apps, software, and hardware.
Role type
Product Support Representative
Builds
Dexcom CGM consumer health technology products
Domain
Consumer health technology / Diabetes management
Deliverable
client delivery
Required skills
English (B2-C1 fluency), troubleshooting, customer service, phone skills, active listening, empathy, attention to detail, quick learning
Preferred skills
Experience supporting mobile apps (iOS & Android), cloud-based systems, Windows and web browsers
Technologies
iOS, Android, Windows, web browsers
Responsibilities
Provide support to English-speaking users via phone, email, and web forms; Assist with inquiries related to Dexcom apps, software, and hardware; Act as the first point of contact for users and healthcare professionals; Maintain and update user accounts, process replacements, and follow up as needed; Participate in product training and stay up to date with new releases; Ensure compliance with quality standards, data privacy, and regulatory requirements
Seniority
Mid-level (2-4 years experience)