ServiceNow Systems Administrator Senior
Core
Senior ServiceNow Administrator responsible for day-to-day administration, configuration, maintenance, and basic engineering support of the firm's ServiceNow platform to ensure reliability, performance, and security.
Role type
Senior ServiceNow Systems Administrator
Builds
Core ITSM applications (Incident, Problem, Change, Request, Knowledge Management) and low-code solutions for internal business processes
Domain
IT Service Management (ITSM) / Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> infrastructure (ServiceNow platform)
Required skills
ServiceNow platform administration, ITSM best practices, application development and scripting, form and list configuration, UI policies and business rules, Flow Designer workflows, user and access control management, data import/export, root cause analysis, documentation
Preferred skills
ServiceNow CSA certification, ITIL certification, 1-3 years of ServiceNow experience
Technologies
ServiceNow, Flow Designer, Secret Server, BeyondTrust
Responsibilities
Administer and support core ITSM modules; Configure and maintain forms, lists, UI policies, business rules, notifications, and workflows; Manage users, groups, roles, and access controls; Troubleshoot platform and application issues; Support data imports, exports, and basic integrations; Implement minor enhancements and low code solutions; Maintain platform documentation and knowledge articles
Seniority
Senior, hands-on IC
