Quality Assurance Engineer Senior
Core
Ensuring ServiceNow platform deliverables meet quality standards through structured automated and manual testing, defect identification, and collaboration with cross-functional teams.
Role type
Senior ServiceNow Quality Assurance Engineer
Builds
ServiceNow platform enhancements, configuration items, and project deliverables
Domain
Professional services / Enterprise Service Management (ESM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform expertise, automated and manual testing, test case design, defect root cause analysis, SDLC/Agile/DevOps practices, test script development, quality metrics tracking
Preferred skills
Scaled Agile environment experience, distributed team collaboration, ITIL certification
Technologies
ServiceNow, automated testing frameworks, test management tools
Responsibilities
Develop and execute manual and automated test cases; Perform functional, regression, integration, and system testing; Identify and validate defects; Collaborate with developers and product owners to validate requirements; Build and maintain automated test scripts; Track quality metrics and communicate testing progress; Recommend process improvements
Seniority
Mid-level to Senior, hands-on IC