ServiceNow QA Tester
Core
Design, develop, and configure ServiceNow applications, workflows, and integrations to support Customer Service Management (CSM) and Financial Services Operations (FSO) domains.
Role type
ServiceNow Developer (CSM/FSO)
Builds
Custom ServiceNow applications, modules, workflows, and system integrations
Domain
IT Service Management (ITSM) / Customer Service Management (CSM) / Financial Services Operations (FSO)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform configuration, JavaScript, HTML, CSS, REST/SOAP APIs, Integration Hub, data import/export/transformation, regression testing, technical documentation
Preferred skills
Agile methodologies, CI/CD pipelines, automated testing frameworks
Technologies
ServiceNow, CSM, FSO, Playbooks, Flow Designer, Now Assist, Platform Analytics, Predictive Intelligence, Service Portal, Catalog Items, Automated Test Framework (ATF)
Responsibilities
Design and configure ServiceNow applications and modules; Build and maintain integrations with third-party systems; Write and maintain custom code; Manage data imports and transformations; Provide technical support and resolve software flaws; Create technical documentation
Seniority
Mid-level to Senior, hands-on IC
