ServiceNow QA Lead
Core
Lead QA activities and drive end-to-end testing for ServiceNow platform releases and customizations.
Role type
Senior QA Lead (ServiceNow)
Builds
ServiceNow platform configurations, customizations, and integrations for SmartApps
Domain
IT Service Management (ITSM), Customer Service Management (CSM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow platform expertise, test strategy & planning, automation (ATF/Selenium), Agile/Scrum, stakeholder management, defect lifecycle management, data validation
Preferred skills
CSA certification, CSM/ITSM certifications, Flow Designer, Now Assist/AI, Platform Analytics, Predictive Intelligence, Service Portal, Catalog Items
Technologies
ServiceNow, ATF, Selenium, ITSM, CSM
Responsibilities
Own end-to-end QA for releases, define QA governance, lead functional/regression/integration/UAT testing, validate configurations and integrations, establish test automation, manage defect lifecycle, provide test metrics and quality insights, handle stakeholder sign-offs, support major releases and upgrades
Seniority
Senior, hands-on IC with leadership exposure
