ServiceNow Platform - Sr. QA Analyst
Core
Ensuring quality, reliability, and performance of ServiceNow ITSM solutions through comprehensive testing, validation, and quality assurance practices.
Role type
Senior IC QA Analyst (ServiceNow Platform)
Builds
ServiceNow platform enhancements, configurations, integrations, and releases within the ITSM ecosystem
Domain
IT Service Management (ITSM) / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
functional testing, regression testing, integration testing, test automation (ATF), defect tracking, test strategy development, release validation, Agile/Scrum collaboration
Preferred skills
ServiceNow ATF, ServiceNow SDLC knowledge, CI/CD pipeline familiarity, test automation frameworks
Technologies
ServiceNow, Automated Test Framework (ATF), defect tracking tools, test management tools
Responsibilities
Develop and execute test plans, test cases, and test scripts for ServiceNow enhancements; Validate workflows, catalog items, and integrations against requirements; Identify, document, and track defects; Collaborate with development to reproduce issues and verify remediation; Conduct smoke testing and production verification post-deployment; Establish and promote QA standards and testing methodologies
Seniority
Senior, hands-on IC
