Senior ServiceNow ITSM Quality Assurance Automation ATF Analyst (Remote) NI
Core
Ensure quality, reliability, and usability of ServiceNow-based ITSM solutions through functional, regression, and automated testing.
Role type
Senior ServiceNow ITSM Quality Assurance Automation Analyst
Builds
ServiceNow ITSM configurations, workflows, and low-code solutions for federal clients
Domain
Federal IT / ServiceNow Platform / ITSM
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow ITSM testing, Playwright or Selenium automation, Agile delivery, API and integration testing, ITIL-aligned processes, defect tracking, test plan development, root-cause analysis
Preferred skills
ServiceNow certification, Software testing certification, familiarity with ServiceNow ATF and Playwright
Technologies
ServiceNow, SN Agile, Playwright, Selenium
Responsibilities
Develop and execute test plans, test cases, and scripts for ServiceNow enhancements; perform functional, regression, and UAT for ITSM modules; partner with developers to troubleshoot defects and validate fixes; track testing progress and quality metrics using SN Agile; conduct demos and training for project execution
Seniority
Senior, hands-on IC