Test Architect – ServiceNow
Core
Define, implement, and improve QA and test automation strategy for the global ServiceNow platform, championing AI-supported quality engineering.
Role type
ServiceNow Test Architect (QA Strategy & Automation)
Builds
Enterprise Service Management and custom applications on the ServiceNow platform
Domain
Enterprise IT Service Management (ITSM) / ServiceNow / Quality Engineering
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform administration and development, ServiceNow ATF (Automated Test Framework), test automation strategy design, AI-assisted test design and data generation, QA governance and process definition, KPI definition and dashboarding, agile delivery, cross-functional collaboration
Preferred skills
Experience with multiple ServiceNow modules (ITSM, ITOM, HRSD), coaching teams on AI tools, responsible AI guidelines implementation
Technologies
ServiceNow, ATF, AI tools for QA
Responsibilities
Design and maintain holistic test automation strategy aligned with Global Software Test Center, standardize tools and frameworks with focus on ATF, identify and promote AI use cases in QA, collaborate with Global Software Test Center to align QA strategies, define and govern QA processes (UAT, functional, regression), define meaningful QA KPIs and implement reporting mechanisms, act as trusted advisor on QA and AI-supported testing
Seniority
Senior, hands-on IC with strategic scope
