ServiceNow Technical Consultant
Core
Analyze, design, and document opportunities to improve client processes using the ServiceNow platform to enhance efficiency and automation.
Role type
ServiceNow Technical Consultant
Builds
ServiceNow applications, modules, custom components, and workflow configurations for enterprise clients
Domain
IT Service Management (ITSM) / Professional Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow platform configuration, process flow design, stakeholder requirement translation, ServiceNow upgrades and maintenance, workflow automation, business analysis, project management, organizational change management
Preferred skills
ServiceNow implementation strategy, external system integration, process re-engineering, Client Scripts and ACLs, REST/SOAP API integration
Technologies
ServiceNow, XML, HTML, AngularJS, CSS, LDAP, Active Directory, SSO, SOAP, REST
Responsibilities
Analyze and design client process improvements on ServiceNow; Create functional designs, process flows, and user stories; Evaluate Service Management processes and develop solutions; Translate business requirements into ServiceNow configurations; Document and communicate solution plans to stakeholders; Collaborate with clients and technical teams on implementation; Perform upgrades, installations, and platform maintenance; Design and develop custom ServiceNow components and workflows.
Seniority
Mid-level, hands-on IC
