ServiceNow Technical Analyst
Core
Develop and support the University's Enterprise Service Management platform using ServiceNow low-code/no-code solutions for workflows, digital forms, and collaboration.
Role type
ServiceNow Technical Analyst (IC)
Builds
Automation, workflow, and collaboration services for the University community
Domain
Higher Education / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform administration, ITSM, CSM, Flow, API/Integration Hub, ESS, Business Process Management, process mapping, process optimisation
Preferred skills
Digital Automation concepts, ambiguous situation handling, sense of urgency
Technologies
ServiceNow, ITSM, CSM, Flow, API/Integration Hub, ESS
Responsibilities
Provide technical expertise in ServiceNow aligned with approved architecture, support the Enterprise Service Management platform, contribute to standards and knowledge management, resolve issues and deliver services with stakeholders, maintain up-to-date knowledge of integrated platforms
Seniority
Mid-Senior, hands-on IC
