Sr. Software Engineer (CSM_Integration Developer)
Core
Implementing CSM Modules, configuring Agent workspace, and integrating APIs with third-party systems on the ServiceNow platform.
Role type
Senior ServiceNow Integration Developer
Builds
CSM modules, automated workflows, and integrated service management solutions
Domain
IT Service Management (ITSM) / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow Flow Designer, Integration Hub, Scripted REST APIs, CSM Modules implementation, sync processes, reconciliation logic, async processing, automation governance, JavaScript, HTML, CSS
Preferred skills
ServiceNow Developer Certification, ServiceNow Orchestration, Virtual Agent, Service Portal, Agile methodologies, DevOps practices
Technologies
ServiceNow, Active Directory, REST/SOAP, Flow Designer, Integration Hub
Responsibilities
Perform daily maintenance, administration, and troubleshooting on the ServiceNow platform; Configure and maintain workflows, business rules, UI policies, and UI actions; Integrate ServiceNow with other tools and systems; Implement automation processes using workflows and Orchestration; Generate and maintain dashboards and reports; Provide technical support and training to users; Manage ServiceNow upgrades, patches, and hotfixes.
Seniority
Mid-level (2-4 years experience), hands-on IC
