Product Support Representative, German Speaker
Core
Provide technical support to German-speaking users for Dexcom's continuous glucose monitoring (CGM) hardware, software, and mobile apps via phone, email, and web forms.
Role type
Product Support Representative (German Speaker)
Builds
Dexcom CGM hardware, mobile apps (iOS & Android), and cloud-based systems
Domain
Consumer health technology / Diabetes management
Deliverable
client delivery
Required skills
German (fluent), English (fluent), troubleshooting, customer service, phone skills, Windows proficiency, mobile app support, cloud system support
Preferred skills
experience supporting mobile apps, cloud-based systems, empathy, detail-oriented
Technologies
Windows, iOS, Android, web browsers
Responsibilities
Provide support to German-speaking users via phone, email, and web forms; Assist with inquiries related to Dexcom apps, software, and hardware; Act as the first point of contact for users and healthcare professionals; Maintain and update user accounts, process replacements, and follow up as needed; Participate in product training and stay up to date with new releases; Ensure compliance with quality standards, data privacy, and regulatory requirements.
Seniority
Mid-level (2-4 years experience)
