Team Lead Technical Support (x/f/m)
Core
Leading the Technical Support team to ensure optimal Doctolib platform experiences for customers in the German healthcare IT landscape.
Role type
Team Lead Technical Support
Builds
Doctolib platform support services for healthcare clients
Domain
Healthcare IT / E-Health
Deliverable
client delivery
Required skills
Team leadership, Change management, IT system management, Cross-functional collaboration, Process evaluation, Quality management
Preferred skills
E-Health domain knowledge, PVS/EHR/PMS experience, Agile methodologies, Conflict management, Negotiation
Technologies
AI tools, PVS, EHR, PMS
Responsibilities
Evaluate support process performance and efficiency, Lead and develop Technical Services engineers, Analyze support requests to drive customer satisfaction improvements, Facilitate knowledge transfer to internal teams
Seniority
Manager, hands-on leadership