Service desk Analyst allemand et anglais
Core
Remote troubleshooting and configuration of user workstations to resolve hardware and software incidents.
Role type
Service Desk Analyst
Builds
IT support services for end-users
Domain
IT Support / Helpdesk
Deliverable
client delivery
Required skills
remote diagnostics, workstation configuration, incident documentation, incident escalation
Preferred skills
German language, English language, IT degree, 2+ years in user support or call center
Technologies
incident management tools
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