Freelance Onsite Support Technician – 1st / 2nd Level Support ( m/w/d)
Core
Provide freelance, on-site IT support at the client's Munich location, delivering Level 1 and Level 2 technical services to ensure smooth operation of IT infrastructure.
Role type
Freelance Onsite Support Technician (1st/2nd Level)
Builds
IT infrastructure, systems, and tools for end-users
Domain
IT Support / Managed Services
Deliverable
client delivery
Required skills
Level 1 and Level 2 IT support, hardware and software troubleshooting, Microsoft Entra ID (Azure Active Directory) administration, ServiceNow ticket management
Preferred skills
Company-specific deployment and support tools
Responsibilities
Troubleshoot and resolve hardware and software issues, Support end-users and address technical queries, Maintain high levels of user satisfaction, Collaborate with team members to optimize IT performance
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