Customer Support Specialist, German (Weekend Shift)
Core
Provide high-quality product support and troubleshooting for Klaviyo's EMEA customers via email and live chat.
Role type
Customer Support Specialist (Product Expert)
Builds
Email marketing platform for e-commerce creators
Domain
MarTech SaaS / E-commerce
Deliverable
client delivery
Required skills
Fluent English and German (written and spoken), troubleshooting software/SaaS issues, diagnosing technical problems, explaining technical concepts simply, working in high-volume environments, documenting troubleshooting steps
Preferred skills
Experience with APIs, integrations, HTML/CSS/JavaScript, networking basics, MarTech SaaS background, familiarity with Zendesk or G-Suite, AI experimentation
Technologies
Klaviyo platform, Zendesk, G-Suite, HTML, CSS, JavaScript
Responsibilities
Provide high-quality product support for Klaviyo customers, diagnose software issues and resolve escalated complaints, communicate answers to technical and non-technical users, document troubleshooting steps, transform workflows using AI
Seniority
Individual Contributor, 1+ years experience