L1 IT Customer Support with German and English
Core
Provide accurate and optimal IT solutions via telephone, e-mails, or chat to troubleshoot issues with office software, Windows, Outlook, internet, specific applications, and hardware.
Role type
L1 IT Customer Support Specialist
Builds
IT support solutions for end-users
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
troubleshooting hardware and software, active listening, client orientation, multitasking, shift work availability
Preferred skills
previous customer support experience, technical college or university education
Technologies
Windows, Outlook, internet, specific applications
Responsibilities
Provide IT solutions via phone, email, or chat; troubleshoot hardware and software issues; follow up on support backlog; communicate with other teams and escalate complex issues.
Seniority
Entry-level, training provided
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