Senior Customer Success Manager, Strategic Accounts
Core
Manage long-term success of ServiceTitan's largest strategic accounts (franchise systems and multi-location enterprises) by building executive partnerships and driving product adoption.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
Long-term customer partnerships and product adoption initiatives for enterprise franchise systems
Domain
SaaS / Field Service Management
Required skills
Account management, project management, executive relationship building, product adoption strategy, data analysis, business review presentation, onboarding, escalation management
Preferred skills
Self-starter mindset, adaptability, problem-solving, software learning agility
Technologies
ServiceTitan platform, user engagement data tools
Responsibilities
Develop strong working relationships with corporate contacts in strategic accounts; Coach and train on product best practices and workflows to corporate staff, franchise owners, and end users; Collaborate with customers and product managers to manage product enhancement requests; Act as a subject matter expert on custom product features for strategic accounts; Analyze user engagement data and identify actionable insight; Build and present business reviews and provide recommendations to reinforce the value of ServiceTitan; Act as an escalation point on customer support tickets; Onboard new customers to ServiceTitan
Seniority
Senior, hands-on IC
