Representative II Customer Service
Core
Handle level 1 customer inquiries, manage orders, and process warranty/claims for HVACR and cold chain technology solutions.
Role type
Customer Service Representative (Order Management & Support)
Builds
Customer service interactions, order fulfillment, and after-sales support for climate technology products.
Domain
HVACR (Heating, Ventilation, Air Conditioning, and Refrigeration) and Cold Chain Logistics
Deliverable
client delivery
Required skills
Customer care, order management, pricing analysis, expediting, warranty processing, MS Office, Oracle/Business Systems
Preferred skills
Offshore service operations background, cross-trained function capability, peer-to-peer training
Technologies
MS Office, Oracle, Business Systems
Responsibilities
Receive and respond to customer inquiries via calls/emails/chat; process orders from EDI/Portals/Web; analyze pricing discrepancies and coordinate order fulfillment; handle warranty, claims, and returns; generate shipment reports and expedite deliveries.
Seniority
Individual Contributor, 2+ years experience