Pro Product Specialist, Convex
Core
Manage a portfolio of residential and commercial service companies to drive Pro Product success, retention, and ROI.
Role type
Senior Pro Product Specialist (Service Industry)
Builds
Pro Product adoption and customer success for service companies
Domain
Service industry / Pro Product management
Deliverable
product features
Required skills
Account management, data analysis, product knowledge, partnership building, customer experience optimization, feedback loop management
Preferred skills
Sales experience, recurring revenue business model understanding
Responsibilities
Manage a book of business in partnership with Customer Success Managers, analyze product adoption data and account trends, cultivate partnerships with Implementation and Account Management teams, drive customer experience through optimization and support, participate in feedback loops with Product teams
Seniority
Mid-level, hands-on IC