Implementation Consultant
Core
Serve as a process and workflow-focused point of contact for customers during a 5-week implementation program to ensure successful go-live.
Role type
Implementation Consultant
Builds
ServiceTitan software implementation and integrated application support for home service customers
Domain
Home Services / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
project management, troubleshooting software issues, customer relationship management, multi-tasking, attention to detail
Preferred skills
Home Service industry knowledge, ServiceTitan software experience, SaaS business model familiarity
Responsibilities
Prepare and manage project management materials, keep customers on track to go-live, manage risks preventing go-live, conduct live working sessions demonstrating best practices, host open office hours and check-in calls, troubleshoot software and hardware issues
Seniority
Mid-level, hands-on IC
