Customer Success Manager, Enterprise (Aspire)
Core
Proactively engage enterprise clients as a trusted advisor to drive product adoption, retention, and revenue growth for a SaaS platform serving the landscaping and commercial cleaning industries.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Cloud-based business management system for field service operations
Domain
SaaS / Field Service Management / Landscaping & Commercial Cleaning
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B Account Management, Client Success, SaaS industry experience, CRM platforms (Salesforce, HubSpot), cross-functional collaboration, strategic planning, data analysis (KPIs, churn), sales enablement
Preferred skills
Matrixed environment experience, executive-level communication, proactive strategy adjustment, independent decision making
Technologies
Salesforce, HubSpot, Aspire platform
Responsibilities
Develop success plans outlining critical factors and metrics for 50-100 clients; monitor client health and activity to identify service issues; act as SME on product offerings and serve as primary point of contact; work cross-functionally with implementation, training, and support teams; provide product feedback; identify upsell opportunities; leverage client relationships for references.
Seniority
Mid-Senior, hands-on IC
