Strategic Customer Success Manager, Exteriors
Core
Manage long-term success of ServiceTitan's largest strategic accounts (franchise systems and multi-location enterprises) by building partnerships, driving product adoption, and acting as an escalation point.
Role type
Senior Strategic Account Manager (SaaS)
Builds
Product adoption initiatives, customer success strategies, and product enhancement requests for enterprise franchise systems.
Domain
SaaS / Field Service Management
Required skills
Account management, project management, coaching and training, data analysis, stakeholder management, software learning agility, problem-solving, travel management
Preferred skills
SaaS business models, agile development methodologies
Technologies
ServiceTitan platform, CRM tools, data analytics tools
Responsibilities
Develop strong working relationships with corporate contacts at strategic accounts; Provide coaching and training sessions on product best practices; Collaborate with product managers to manage product enhancement requests; Act as a subject matter expert on custom product features; Analyze user engagement data and report on KPIs; Act as an escalation point on customer support tickets.
Seniority
Senior, hands-on IC