Customer Success Manager
Core
Serve as the preferred Customer Success Manager for a designated list of customers, acting as the main point of contact to drive retention, growth, and ROI for ServiceTitan's platform.
Role type
Senior Customer Success Manager (Account Management)
Builds
Customer success, retention, and revenue growth for ServiceTitan's trade service customers.
Domain
SaaS / Trade Services Industry
Required skills
Account ownership, relationship management, ROI analysis, de-escalation, problem-solving, written and verbal communication, project management, data analysis, product training, cross-functional collaboration
Preferred skills
Sales experience, data analytics, Salesforce/Gainsight/Tableau proficiency, ServiceTitan workflows knowledge
Technologies
ServiceTitan, Salesforce, Gainsight, Tableau
Responsibilities
Manage ~100 assigned accounts as primary contact; drive value and ROI through platform optimization; handle reactive and proactive engagement; mitigate churn risk and escalations; facilitate resolutions with cross-functional teams; provide product training; gather feedback for product improvement; manage renewals and up-selling opportunities.
Seniority
Mid-Senior, hands-on IC