Product Success Specialist
Core
Help Agency Partners unlock the full value of Acrisure's technology stack including collaboration tools, CRM platforms, and AI solutions.
Role type
Entry-level Product Success Specialist
Builds
Adoption and effective usage of Acrisure's technology ecosystem for agency partners
Domain
Fintech / Insurance / Reinsurance / Payroll / Benefits
Deliverable
product features
Required skills
Customer support, product enablement, account management, customer success, problem-solving, communication, Microsoft Office proficiency, ServiceNow familiarity
Responsibilities
Drive adoption and ROI for agency partners, deliver onboarding programs and training sessions, assist with technical issues and escalate bugs, foster long-term partnerships with agency partners, collaborate cross-functionally with product and sales teams, track adoption and satisfaction metrics
