Customer Service Specialist
Core
Serve as a key point of contact for international customers, managing orders end-to-end from enquiry to delivery to ensure excellent customer experience.
Role type
Customer Service Specialist (Global Accounts)
Builds
Order fulfillment and customer service for international key accounts in the packaging and biomaterials industry.
Domain
Bioeconomy / Packaging / Supply Chain
Deliverable
client delivery
Required skills
Order management, customer relationship management, claims handling, data administration, stakeholder coordination, digital tool proficiency
Preferred skills
Salesforce experience, additional language skills
Responsibilities
Manage customer orders end-to-end, handle claims and complaints, maintain customer master data, monitor deliveries and stock, support digital tool adoption, participate in process improvement initiatives
Seniority
Individual Contributor
