Senior Services Engagement Director (SED)
Core
Own Professional Services growth across strategic accounts, helping customers turn Genesys investments into measurable business value through advisory, implementation, migration, optimization, and transformation services.
Role type
Senior IC services engagement director (strategic account leadership)
Builds
Professional Services pipeline, deal strategy, and revenue attainment for cloud adoption, AI-powered CX, automation, and orchestration
Domain
SaaS / Cloud / Customer Experience (CCaaS)
Required skills
SaaS/Professional Services sales, complex multi-stakeholder negotiation, on-prem-to-cloud transformation, executive stakeholder management, account planning, commercial structuring, Canadian telecom/financial services market knowledge
Preferred skills
AI-enabled CX positioning, advising on AI adoption/governance, regulated enterprise markets, Genesys Cloud platform familiarity
Technologies
Genesys Cloud, CCaaS, AI platforms, automation tools, analytics platforms
Responsibilities
Own end-to-end Professional Services revenue strategy; Drive services-led account planning; Lead complex services sales motions; Shape AI-powered CX and automation opportunities; Develop outcome-based proposals; Influence deal strategy and commercial structure; Drive alignment across sales and delivery teams; Guide customer executives on transformation roadmaps; Expand services footprint within existing accounts; Strengthen executive relationships in strategic accounts; Maintain knowledge of Professional Services trends and competitive dynamics
Seniority
Senior, hands-on IC
