Senior Customer Success Manager
Core
Drive adoption, expansion, and renewal for high-visibility Automotive industry accounts by acting as a trusted advisor and managing critical adoption programs.
Role type
Senior Customer Success Manager (Automotive)
Builds
Customer adoption of CAD, PLM, and ALM solutions
Domain
Manufacturing / Automotive / CAD & PLM
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, stakeholder engagement, executive relationship management, adoption program management, market growth identification, cross-functional collaboration, project management basics
Preferred skills
Automotive industry account experience, CAD/PLM/ALM domain expertise, technical to business translation, matrix environment navigation
Technologies
CAD, PLM, ALM
Responsibilities
Advance relationships with Direct Strategic/Enterprise and Commercial customers; Establish and maintain partnership operating frameworks; Function as a trusted advisor for client executive and technical teams; Act as the voice of the customer to provide feedback and identify growth opportunities; Contribute to account teams to identify threats and opportunities; Manage critical adoption programs for key accounts; Ensure successful adoption of acquired solutions.
Seniority
Senior, hands-on IC