Customer Service Representative
Core
Provide outstanding customer service and drive profitability through order management, commercial excellence, and service support for internal and external customers.
Role type
Customer Service Representative (Order Management & Commercial Support)
Builds
Order entry, invoicing, customer reporting, and service delivery
Domain
Chemical distribution / Logistics / Supply Chain
Deliverable
product features
Required skills
Order entry and management, invoice processing, customer relationship management, inventory availability monitoring, credit block resolution, container logistics coordination, data reporting, email inbox management, safety compliance
Preferred skills
Commercial excellence activities, KPI tracking, backup system training, after-hours call handling
Technologies
SAP (implied by transaction codes VA05, ZVL10U, VF04, VFX3, V.23, MMBE), NSLU/HENRI spreadsheet, Brenntag Connect
Responsibilities
Enter orders within 24 hours of receipt, review and release order blocks and invoices, process credit card payments, reconcile consignment inventory, arrange empty container collections, upload portal invoices, collect End User Declarations, manage customer complaints, prepare customer reporting, handle after-hours calls, maintain safety compliance and record near misses
Seniority
Individual Contributor