Senior Solution Consultant
Core
Lead end-to-end discovery, strategy, and execution of AI-powered customer experience transformation initiatives for global enterprises.
Role type
Senior Solution Consultant (AI & Customer Experience)
Builds
AI-native customer experience workflows, scalable reference architectures, and reusable frameworks for Genesys Cloud.
Domain
Customer Experience (CX) / Artificial Intelligence / Enterprise SaaS
Deliverable
production ML models | product features | client delivery
Required skills
AI solution design (GenAI, Agentic AI), prompt engineering, API integration, cloud platforms (AWS), JavaScript/Python development, contact center workflow design, executive stakeholder management, rapid prototyping, solution architecture.
Preferred skills
Genesys Cloud expertise, Salesforce/ServiceNow experience, MCP concepts, RAG applications, machine learning concepts, thought leadership.
Technologies
Genesys Cloud, AWS, JavaScript, Python, REST APIs, MCP, LLMs.
Responsibilities
Lead end-to-end discovery engagements to define transformation opportunities; own solution strategy and architecture; design and deliver AI-native customer experience workflows; develop executive-level narratives and demos; rapidly prototype solutions using prompt engineering and APIs; build scalable reference architectures; lead and manage end-to-end pilots; enable and coach partners; collaborate with product teams; deliver thought leadership content.
Seniority
Senior, hands-on IC with strategic influence
