PS Consultant
Core
Deliver technical implementation, deployment, and operational support for Genesys Cloud AI-powered customer experience solutions.
Role type
Senior Implementation Consultant / Technical Architect
Builds
Genesys Cloud solutions for enterprise customers
Domain
Customer Experience (CX) / Contact Center / AI Orchestration
Deliverable
production ML models | product features
Required skills
Genesys Cloud implementation, IP Telephony, REST web services, JSON, network routing/switching, cloud change control, technical troubleshooting
Preferred skills
Java, C#.NET, Python, AWS, Cisco/Juniper hardware
Technologies
Genesys Cloud, Audiocodes, Cisco, Polycom, Wireshark, MS Server, AWS, Windows Server, Hyper-V, VMWare ESXi
Responsibilities
Lead technical architecture and advisory for strategic customers, execute project plans from post-sale to GoLive, manage post-GoLive operational support and customer environments, validate test plans, provide onsite/remote escalation support, deliver technical training
Seniority
Mid-Senior, hands-on IC
