Senior Technical Architect – AI
Core
Architect scalable AI solutions for enterprise customer experience orchestration, translating AI capabilities into business value and operational efficiency.
Role type
Senior Technical Architect (AI/Enterprise)
Builds
Scalable AI architectures, reusable solution frameworks, and prototypes for enterprise customer engagement platforms.
Domain
Enterprise SaaS, Customer Experience (CX), Artificial Intelligence (LLMs, NLP)
Deliverable
production ML models | product features
Required skills
AI architecture design, LLMs/NLU/NLP expertise, prompt engineering, cross-functional leadership, AI lifecycle management, technical stakeholder influence, solution prototyping, enterprise integration
Preferred skills
SaaS/cloud platform background, pre-sales/post-sales technical engagement, Genesys Cloud familiarity, advanced English proficiency
Technologies
LLMs, NLU, NLP, prompt engineering frameworks
Responsibilities
Lead design of scalable AI architectures, translate AI capabilities into measurable business outcomes, drive alignment between product/engineering/customer teams, partner with senior stakeholders on AI strategy, develop reusable solution frameworks and prototypes, deliver technical demonstrations and narratives, establish AI lifecycle best practices, enable AI integration in complex enterprise ecosystems
Seniority
Senior, hands-on IC with strategic influence