Engagement Manager - AI Agents
Core
Lead end-to-end deployment and success of VoiceAI and ChatAI agents for enterprise customers, managing strategy from kickoff through optimization.
Role type
Senior Engagement Manager (AI Agents)
Builds
Autonomous AI Agents for customer experience (VoiceAI, ChatAI)
Domain
Customer Experience (CX) / Generative AI
Deliverable
production ML models | product features
Required skills
Enterprise program management, cross-functional team leadership, contact center KPIs (CSAT, AHT, NPS), stakeholder management, project delivery, change management
Preferred skills
Conversational AI, RAG systems, NLU/NLP platforms, CCaaS platforms (Genesys, NICE, Amazon Connect, Five9, Talkdesk, Zoom Contact Center)
Technologies
VoiceAI, ChatAI, RAG, NLU, NLP, Genesys, NICE, Amazon Connect, Five9, Talkdesk, Zoom Contact Center
Responsibilities
Own AI Agent deployments from kickoff to hypercare and optimization; orchestrate cross-functional delivery pods; drive customer outcomes via QBRs and KPI tracking; establish scalable delivery processes and governance; lead customer enablement and training; present AI strategy to C-suite stakeholders
Seniority
Senior, hands-on IC with program leadership