Sr. Manager, Solutions Architecture — Communication Developer Services, AWS WWSO CDS
Core
Lead a global team of Specialist Solutions Architects to drive go-to-market strategy, adoption, and revenue for AWS Communication Developer Services (email, SMS, WhatsApp, RCS, CPaaS) and shape the vision for conversational and agentic AI workflows.
Role type
Senior Manager, Solutions Architecture (People Leadership + Business Strategy)
Builds
Technical go-to-market strategies, adoption programs, reference architectures, and AI-driven automation playbooks for multi-channel communication services.
Domain
Cloud Communications / CPaaS / Conversational AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cloud architecture, distributed systems design, people management (technical teams), business strategy, GTM strategy, cross-functional partnership, product roadmap influence, AI/ML pattern identification
Preferred skills
AI product deployment at scale, leading Specialist/GTM-aligned SA teams, AWS SES and End User Messaging expertise, driving measurable adoption/revenue growth, shaping roadmaps from field feedback
Technologies
Amazon SES, AWS End User Messaging, CPaaS platforms, AI/ML frameworks
Responsibilities
Lead, coach, and grow a worldwide team of Specialist SAs; define and execute CDS technical GTM strategy; set technical bar via architecture reviews and PoCs; leverage AI/data to build scalable solutions and automation; collaborate with Sales, BD, and Product to accelerate sales cycles; represent customer needs in product roadmaps; shape CDS vision for agentic AI; build team operating rhythms.
Seniority
Senior Manager, hands-on IC with people leadership