Software Development Manager, Amazon Connect, Amazon Connect (AWS)
Core
Lead and mentor software engineers to build AI-powered customer experience solutions and new AWS services from scratch.
Role type
Senior IC software development manager (cloud/AI)
Builds
AI-powered customer experience solutions and new AWS services
Domain
Cloud computing, AI, customer experience
Deliverable
production ML models
Required skills
engineering team management, system architecture, multi-tier web services design, operational excellence, cross-functional collaboration, strategic planning
Preferred skills
recruiting and hiring, mentoring/coaching, communicating with senior leadership, defining product vision and roadmap
Technologies
AWS, cloud services, AI technologies
Responsibilities
Drive technical strategy and architectural decisions for large-scale cloud services; Lead and mentor multiple software engineers; Collaborate with senior leadership to define product vision and roadmap; Build and grow high-performing teams; Ensure operational excellence and compliance; Manage multiple concurrent programs and projects
Seniority
Senior, hands-on IC