Staff Enterprise Platform Engineer, ServiceNow
Core
Shape technical direction and build secure, resilient ServiceNow platform solutions at enterprise scale, integrating AI and automation to automate work and improve customer/employee experiences.
Role type
Staff Enterprise Platform Engineer (ServiceNow)
Builds
Scalable ServiceNow solutions, integrations, workflow automation, and AI-enabled features for global enterprise clients.
Domain
Enterprise IT Service Management (ITSM) and IT Operations Management (ITOM) using ServiceNow platform.
Deliverable
production ML models | product features
Required skills
ServiceNow architecture, JavaScript, Flow Designer, Integration Hub, REST APIs, ITIL processes, DevOps/CI-CD, technical mentorship, complex system design
Preferred skills
Now Assist/AI Agents experience, CSDM/Discovery expertise, GitHub-based development models, ServiceNow certifications (CSA/CAD/AI)
Technologies
ServiceNow, GitHub, CI/CD pipelines, ATF, MID Servers, Web Services
Responsibilities
Own end-to-end technical design of complex ServiceNow solutions; Lead technical delivery across multi-stream initiatives; Influence platform strategy and architectural trade-offs; Partner with architects to establish engineering standards; Lead code reviews and performance optimization; Drive adoption of AI agents and intelligent automation; Mentor senior engineers and guide technical teams.
Seniority
Staff, hands-on technical authority with strategic influence
