ServiceNow Solutions Architect
Core
Lead the overall design and development of the ServiceNow platform, translating complex stakeholder input into clear requirements and aligning them with ServiceNow capabilities.
Role type
Senior IC ServiceNow Solutions Architect
Builds
ServiceNow tables, flow diagrams, low-code solutions, and innovative solutions for novel technical challenges
Domain
IT Service Management / Enterprise Software
Required skills
ServiceNow platform applications (SPM, HSAM, IRM, PA), ServiceNow development (client scripts, UI actions, scheduled jobs, business rules, data imports, custom apps), SOAP/REST web services integration, web development (X-HTML, CSS3, SQL, XML, jQuery, Angular), back-end technologies (JavaScript, PHP, .NET, Java), SDLC processes, Agile/SAFe methodology
Preferred skills
Security Operations (SecOps) implementation in ServiceNow, integrating incident data from security tools, presenting technical topics to senior business leaders
Technologies
Angular, Flow, Java, JavaScript, PHP, REST, SOAP, SQL, XML, jQuery, ASP.NET
Responsibilities
Translate complex input from product and business stakeholders into clear requirements and align them with ServiceNow capabilities; Design and implement workflows, automations, procedures, and technical standards; Build ServiceNow tables, flow diagrams, and low-code solutions in collaboration with product partners and other stakeholders; Design, review, and refine ServiceNow patterns as needed; Develop and validate innovative solutions for novel technical challenges; Lead the implementation, configuration, and upkeep of third-party interfaces and integrations; Provide technical expertise and help deliver new ServiceNow functionality; Maintain both a high-level and detailed understanding of the ServiceNow architecture; Document ServiceNow architecture clearly for internal use; Contribute to Agile/SAFe delivery by helping estimate effort and system complexity; Support ServiceNow releases through configuration work and feature delivery; Work with customers and end users to define requirements based on the latest ServiceNow capabilities; Partner with Agile/SAFe development experts to implement technology capabilities that improve business outcomes; Serve as a technical escalation point for the ServiceNow development team
