Solution Consultant
Core
Solution Consultant building AI-powered customer experience roadmaps and demonstrations for enterprise clients.
Role type
Solution Consultant (AI/CCaaS)
Builds
Customized demos, solution designs, and value assessments for Genesys AI and customer experience platforms.
Domain
Customer Experience (CX) / AI / Cloud SaaS
Deliverable
product features
Required skills
AI fluency (NLU/NLP, LLMs, RAG, prompt design, orchestration), integration & prototyping (RESTful APIs, Python/JavaScript), CRM implementation, sales acumen, bilingualism (English/French), workshop facilitation
Preferred skills
Genesys Cloud/AI knowledge, coding experience, cloud/SaaS company experience
Technologies
Genesys Cloud, Genesys AI, LLMs, RESTful APIs, Python, JavaScript
Responsibilities
Run workshops to uncover business gaps and define projected benefits; create customized demos and solution designs for AI use cases; build and deliver technical demonstrations and presentations; support sandbox engagements and value assessments; share field feedback with Product Management.
Seniority
Mid-Senior, hands-on IC