Principal AI Solutions Architect, Customer Success
Core
Strategic and technical bridge leading AI transformation for enterprise customers in EMEA, moving from exploration to production.
Role type
Principal AI Solutions Architect (Customer Success)
Builds
AI-powered experience orchestration platforms, agentic systems, and production-ready prototypes for enterprise clients.
Domain
Customer Experience (CX) / Conversational AI / Enterprise Software
Deliverable
production ML models | product features | client delivery
Required skills
Agentic AI system design, LLM-powered agent implementation, RAG pipeline design, CX orchestration workflow design, Python for evaluation scripting, SQL, stakeholder management, consultative selling, technical architecture, data-driven decision making
Preferred skills
Experience with Financial Services, Healthcare, Insurance, Retail, or Public Sector verticals, multilingual communication, mentoring technical teams
Technologies
Genesys Cloud AI Studio, CoPilot, Agentic Virtual Agent, AWS, Azure, GCP, Google CCAI, Salesforce, Microsoft, NICE CXone, AWS Connect, ServiceNow
Responsibilities
Lead discovery and strategy alignment to identify AI use cases and translate business KPIs into technical priorities; Define reference architectures and integration patterns for AI-powered experience orchestration; Deliver rapid POC and MVP implementations using Genesys Cloud AI components; Design and implement evaluation frameworks to measure AI solution quality in production; Champion responsible AI design principles and apply guardrails; Mentor customer and internal teams to build long-term AI maturity
Seniority
Principal, hands-on IC with strategic leadership