Principal AI Solutions Architect, Customer Success
Core
Strategic advisor and enterprise architect leading AI-powered customer experience transformation for Fortune 1000 organizations.
Role type
Principal AI Solutions Architect (Strategy & Enterprise Architecture)
Builds
Enterprise reference architectures, AI transformation roadmaps, and scalable Agentic AI solutions for customer experience orchestration.
Domain
Enterprise Customer Experience, Agentic AI, Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Enterprise AI strategy, Agentic AI design, LLM orchestration, Cloud architecture (AWS/Azure/GCP), Executive stakeholder management, Value realization frameworks, Responsible AI governance
Preferred skills
RAG architectures, Prompt engineering, AI evaluation frameworks, Microservices, Event-Driven Architectures
Technologies
Genesys Cloud AI Studio, AWS, Microsoft Azure, Google Cloud Platform, REST APIs, JSON
Responsibilities
Partner with C-suite to define enterprise AI strategies, design complex AI solutions spanning virtual agents and copilots, lead technical execution from concept to production, establish governance models for responsible AI, drive continuous optimization and value realization.
Seniority
Principal, hands-on IC with strategic leadership