Principal AI Solutions Architect, Customer Success
Core
Drive enterprise AI transformation by designing and delivering scalable, production-ready Agentic AI solutions that improve customer experience outcomes and operational efficiency.
Role type
Principal AI Solutions Architect (Customer Success)
Builds
Agentic AI solutions, virtual agents, copilots, and orchestration frameworks for enterprise customer experience platforms.
Domain
Enterprise Customer Experience (CX) and AI Orchestration
Deliverable
production ML models | product features
Required skills
Cloud platform expertise (AWS/Azure/GCP), API-driven and event-based architecture design, conversational AI and NLP, stakeholder engagement with senior executives, data governance and compliance frameworks, rapid prototyping and MVP delivery, continuous optimization of deployed AI systems.
Preferred skills
Genesys Cloud platform experience, AI orchestration and LLM integrations, customer journey mapping, experience in Financial Services/Healthcare/Insurance/Retail/Public Sector, large-scale digital transformation programs.
Technologies
AWS, Azure, GCP, REST, JSON, Genesys Cloud
Responsibilities
Lead end-to-end design and delivery of Agentic AI solutions; Translate business KPIs into scalable AI architectures; Design reference architectures and integration patterns; Drive alignment between stakeholders and delivery partners; Deliver rapid prototypes and MVPs; Optimize deployed AI solutions through continuous iteration; Influence enterprise AI strategy and roadmaps.
Seniority
Principal, strategy & mentorship