Client Manager
Core
Primary point of contact for assigned healthcare clients, responsible for revenue targets, retention, and driving growth through product optimization.
Role type
Senior Client Manager (Healthcare Payer/TPA)
Builds
Client retention, revenue growth, and successful delivery of Zelis platform solutions for payers and TPAs.
Domain
Healthcare administration, Payer/TPA industry, Revenue Management
Deliverable
client delivery
Required skills
Client relationship management, Revenue management, Risk mitigation, Contract financial health management, Regulatory environment knowledge, Business review leadership, Salesforce proficiency, Microsoft Stack tools, Technical component understanding, Negotiation, Cross-sell/Up-sell support
Preferred skills
Experience in Payor and TPA space, Public speaking, Enterprise thinking, Adaptability to fast-paced environments, Travel readiness
Technologies
Salesforce, Jira, Confluence, Microsoft Stack
Responsibilities
Own client relationships to achieve referenceable clients; Manage revenue including renewals and annual financial goals; Identify and mitigate risks like volume decreases; Drive revenue growth via product optimization; Manage client financial health and payment terms; Conduct Business Reviews to optimize value; Support Sales for cross-sell/up-sell; Support implementation and SLA adherence; Track account plans in Salesforce; Present product roadmaps; Ensure privacy and security adherence.
Seniority
Senior, hands-on IC