Services Engagement Executive
Core
Driving Professional Services bookings and revenue for Genesys Cloud by developing strategic business plans and closing deals with key stakeholders.
Role type
Strategic services sales executive (individual contributor)
Builds
Professional Services solutions and consulting engagements for enterprise customers
Domain
Customer Experience (CX) / AI-powered Experience Orchestration / Cloud Platforms
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic business planning, sales cycle management, executive negotiation, solution articulation, financial target attainment, customer journey mapping, effort estimation, proposal development, SOW preparation, trusted advisor relationship building
Preferred skills
Agile methodology knowledge, project delivery experience, Genesys product knowledge
Technologies
Genesys Cloud, AI-powered Experience Orchestration platform
Responsibilities
Create and drive bookings and revenue within a specified region or list of named accounts; Understand key business challenges and required outcomes for customers; Effectively articulate the value proposition of the Genesys solution and recommend Professional Services; Work on effort estimation and cost/price definition; Prepare customer detailed proposal and SOW; Position and explain value proposition, project deliverables and other details; Resolve concerns, negotiate and close the deal; Maintain extensive knowledge of current market conditions and customer buying strategies
Seniority
Mid-to-Senior, hands-on IC