Portfolio Sales Engineering Manager – Western & Northern Europe
Core
Lead a high-performing pre-sales organization focusing on Agentic AI and AI-powered Customer Experience (CX) solutions for enterprise customers across Western & Northern Europe.
Role type
Manager, Portfolio Sales Engineering
Builds
Agentic Experience Autonomation, Workforce Empowerment, and CX Engagement Orchestration solutions
Domain
Enterprise Software / AI / Customer Experience
Deliverable
product features
Required skills
Pre-sales leadership, solution selling, Conversational AI, Agent Assist, digital agents, AI-driven CX platforms, intent recognition, dialog management, NLP/LLMs, automation workflows, model performance KPIs, executive storytelling, strategic opportunity management
Preferred skills
CCaaS, contact centre platforms, LLM-based solutions, prompt engineering, responsible AI frameworks, cloud platforms (AWS, Azure, Google Cloud), regulated industries (Financial Services, Insurance, Telco, Healthcare), European/global pre-sales experience
Technologies
Agentic AI, LLMs, NLP, AWS, Azure, Google Cloud
Responsibilities
Lead and manage portfolio solutions across Agentic Experience Autonomation, Workforce Empowerment, and CX Engagement Orchestration; Motivate and coach pre-sales teams on strategic and high-value opportunities; Lead technical aspects of the sales process including discovery, solution design, demonstrations, and validation; Map customer business challenges to value-driven NiCE portfolio solutions; Own and elevate the technical sales motion for complex, enterprise AI opportunities; Act as an executive-level storyteller translating customer outcomes into AI-driven narratives; Coach and mentor pre-sales teams to operate at strategic and technical depth; Provide support for RFIs, RFPs, and technical inquiries; Guide proof of concepts (POCs) including success criteria and AI evaluation metrics; Build relationships with customers, partners, and internal stakeholders; Provide feedback to Product and R&D to influence the roadmap