AI & Experience Orchestration Director
Core
Lead AI and Experience Orchestration strategy for Genesys core account teams and clients, driving adoption of AI-powered customer experience solutions.
Role type
Senior IC sales director (AI subject matter expert)
Builds
Genesys native AI and Experience Orchestration portfolio
Domain
Enterprise software, AI, customer experience, contact center transformation
Deliverable
client delivery
Required skills
AI subject matter expertise, sales overlay/specialist experience, C-level stakeholder engagement, deal strategy influence, AI proof of concept execution, territory and account strategy, cross-functional collaboration, presentation skills, Arabic fluency
Preferred skills
Selling leading AI solutions for customer experience or contact center transformation
Technologies
Genesys Cloud, agentic AI, conversational AI
Responsibilities
Lead detailed discussions with technical and business stakeholders, orchestrate complex opportunities across internal and external teams, influence and guide deal strategy, drive field execution of sales campaigns and enablement initiatives, serve as a trusted subject matter expert for positioning and proposals, lead customer workshops to shape AI use cases and pilot opportunities, act as the voice of the customer to capture insights, identify strategic priorities and develop AI-led opportunity pathways
Seniority
Senior, hands-on IC