Partner Value Solution Engineer
Core
Empower NiCE's partner ecosystem to confidently position, sell, and deliver NiCE AI and CCaaS solutions by acting as a technical bridge and go-to-market advisor.
Role type
Partner Value Solution Engineer (Sales Engineering, Technical Enablement, Account Management)
Builds
NiCE CCaaS/AI solutions (conversational AI, virtual agents, automation) for enterprise customers via partner channels
Domain
Contact Center as a Service (CCaaS) and Artificial Intelligence (Generative AI, LLMs)
Deliverable
production ML models | product features | client delivery
Required skills
AI and conversational AI expertise, LLMs and generative AI knowledge, AI orchestration and integrations, responsible AI principles, technical discovery and solution mapping, demo and proof-of-concept execution, partner enablement program design, architectural oversight, ROI narrative development
Preferred skills
Experience with CX/contact center environments, experience supporting AI PoVs and pilots, ability to translate business outcomes into AI use cases
Technologies
LLMs, generative AI, AI orchestration, CCaaS platforms, virtual agents, agent assist, automation tools
Responsibilities
Lead technical discovery engagements and map customer requirements to joint solutions; Qualify AI use cases based on business value and technical feasibility; Support AI-focused demos and proof-of-concept engagements; Build and deliver technical enablement programs for partner SEs and architects; Manage end-to-end technical relationships and integration patterns with key partners; Support scoping and architectural oversight for partner-led implementations
Seniority
Individual Contributor, expert-level advisor