Senior Project Manager
Core
Manage day-to-day operations of key customer projects for AI-powered experience orchestration, ensuring delivery within schedule, scope, and budget while driving value realization.
Role type
Senior Project Manager (Professional Services)
Builds
Large and complex solution engagements for enterprise customers in the contact center and telecommunications sectors.
Domain
Customer Experience (CX) / Contact Center / Telecommunications / Cloud AI
Deliverable
client delivery
Required skills
Project management of complex solutions, budgeting, risk management and mitigation, change management, stakeholder management, financial forecasting, revenue recognition, customer relationship management, team leadership, MS Project/Office proficiency.
Preferred skills
Prince2 or PMI certification, Genesys Engineer 7.x+ certification, exposure to Genys product suite.
Technologies
MS Project, MS Office, Genesys Cloud
Responsibilities
Manage project schedule, scope, and resources; track project status and profitability; resolve issues and obtain customer acceptance; implement change management processes; maintain relationships with clients, partners, and internal departments; generate incremental revenue; achieve profitability goals.
Seniority
Senior, hands-on IC