Specialist Program Manager, CX
Core
Drive, plan, and standardize activities for NiCE CX software features and AI-driven solutions for high-end market customers.
Role type
Specialist Program Manager (CX/AI Platform)
Builds
CX AI platform features, roadmap, and solutions for strategic enterprise customers
Domain
Customer Experience (CX), AI, Telephony, Cloud
Deliverable
production ML models | product features
Required skills
Cross-functional project leadership, software development lifecycle management, product roadmap articulation, AI/ML/automation integration, Agile/Scrum methodology, stakeholder consensus building, risk identification, resource conflict resolution, technical requirement translation, end-user perspective analysis
Preferred skills
Product Management, object-oriented software development, web services, user acceptance testing, regression testing, integration testing
Technologies
AI, ML, automation, web services, hosted-solutions
Responsibilities
Execute product vision through roadmap articulation for strategic customers; Interface with teams to drive software objectives including AI/ML initiatives; Serve as a unifying force for cross-organizational efforts; Lead teams to ensure on-schedule, on-budget delivery; Articulate status and plans with focus on deliverables and risks; Identify resource conflicts and facilitate course corrections; Coordinate product launches and technical documentation; Maintain deep product understanding including AI-assisted user journeys
Seniority
Senior, hands-on IC