Technical Program Manager (Italy)
Core
Lead end-to-end delivery of Agentic AI and conversational AI platforms for enterprise customers, managing scope, risk, and stakeholder communication within a pod model.
Role type
Senior Technical Program Manager (TPM)
Builds
Agentic AI / conversational AI customer deployments
Domain
Enterprise Customer Experience (CX), Agentic AI, Conversational AI
Deliverable
production ML models | product features
Required skills
End-to-end project delivery, Pod management, Delivery methodology selection (Agile/Waterfall), Project planning & RAID log management, Stakeholder & executive communication, Cross-functional coordination, Metrics & KPI tracking
Preferred skills
AI/ML or LLM solution delivery, Professional services background, Cloud infrastructure familiarity, Partner co-delivery experience
Technologies
Jira, Asana, Monday, MS Project, Smartsheet, Confluence, Notion, Miro
Responsibilities
Own end-to-end delivery lifecycle for assigned projects, Run the pod as a single accountable unit, Facilitate governance meetings and translate technical complexity for executives, Coordinate with engineers and architects on integration and design, Plan and facilitate sprints or stage-gate reviews, Define and track deployment KPIs
Seniority
Mid-Senior, hands-on IC